Willis Towers Watson: Employers eye new well being supply approaches


Almost three in four employers are planning to roll out new well being supply fashions within the subsequent three years, in response to a brand new survey.

Willis Towers Watson surveyed 397 companies that make use of 7.1 million individuals and located 73% are meaning to undertake these different fashions, reminiscent of high-performance networks and facilities of excellence, within the subsequent three years.

By comparability, 53% mentioned that they had already rolled out these fashions within the prior three years.


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The survey additionally discovered that 34% of employers provide well being supply options tailor-made to regional markets primarily based on availability and the wants of the workforce in that space. That quantity is predicted to develop to 56% within the subsequent three years.

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“The cracks in our well being care system are rather more seen than they have been just some years in the past,” mentioned Julie Stone, managing director of well being and advantages at Willis Towers Watson, in a press release. “Not glad with conventional methods, an growing variety of employers are looking for methods to raised handle high quality of well being care with rising and less expensive supply choices.”

Greater than half (53%) mentioned they provide COEs of their plans, with 92% saying COEs are an efficient means to enhance the standard of care their employees obtain. Different options the employers seen as efficient embody packages to focus on particular scientific circumstances (82%), high-performance or slender networks (74%) and accountable care organizations (71%).

Three-quarters of employers mentioned these interventions will result in optimistic impacts for employees with cardiovascular circumstances, musculoskeletal circumstances and most cancers, in response to the survey. Greater than half anticipate larger high quality and decrease prices amongst employees with diabetes, psychological well being wants, infertility and maternity care.

Employers are additionally viewing telemedicine as a key instrument to cut back prices, with greater than three-quarters saying digital visits are prone to drive down bills. Seventeen % of employers additionally mentioned they’re planning to roll out chatbots powered by synthetic intelligence for employees within the subsequent three years.

Surveyed employers additionally expressed issues about entry to wanted companies, significantly in rural areas, for companies reminiscent of specialty pharmacy, psychological well being and substance abuse remedy.

“With a scarcity of medical suppliers in distant areas, offering staff in rural areas with satisfactory entry to complete and high-quality well being care companies has turn into a larger problem for employers,” mentioned Drew Hodgson, nationwide follow chief for well being care supply at Willis Towers Watson, in a press release. “But employers have retained a concentrate on enhancing well being care supply, conserving their eye on affordability and extremely localized options.”


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