NextGen Healthcare CEO says suppliers simply realized they’ve moved into ‘shopper land.’ Here is how he goals to assist.


The COVID-19 pandemic is driving a quickly rising demand for NextGen Healthcare’s digital care and affected person expertise know-how options.

For the reason that COVID-19 pandemic began in March this yr, NextGen Healthcare, a know-how supplier for ambulatory settings, has enabled suppliers to ship over 700,000 digital visits, practically 200 instances the quantity carried out in 2019.

One influence of the COVID-19 disaster is the accelerated transformation of ambulatory care, as suppliers search for a totally built-in method to patient-provider interactions that features digital visits, frictionless fee, and affected person self-scheduling instruments, in keeping with NextGen Healthcare CEO Rusty Frantz. 


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“The best way suppliers interact with sufferers should change and should evolve. Until suppliers go to a platform method with integration, they aren’t going to have the affected person expertise that they really want. Suppliers are realizing that they only moved into ‘shopper land,'” Frantz mentioned through the firm’s fiscal 2021 second-quarter earnings name Thursday.

“The yr of supplier burnout changed into the yr of the affected person in a comparatively brief order,” he mentioned.

RELATED: NextGen Healthcare focuses on innovation regardless of impacts to its volume-based enterprise

In March, NextGen rolled out a affected person expertise platform with built-in digital go to capabilities because of its latest acquisitions and integration of Medfusion and Otto Well being. NextGen’s telehealth and affected person engagement platform consists of built-in digital visits, affected person self-scheduling, previsit check-in, and affected person funds, in keeping with the corporate.

“We intend to additional capitalize on the success of our built-in resolution by migrating our shopper base onto our Spring ‘21 launch which leverages our new affected person expertise platform – opening up further long-term market alternatives,” Frantz mentioned.

In September, the corporate launched a brand new behavioral well being resolution that integrates complete bodily, behavioral and oral well being in a single software program resolution. The software program resolution builds on NextGen’s acquisition of Topaz Data Options final yr.

NextGen Healthcare delivered sturdy monetary leads to a difficult surroundings as income grew 4% from $134 million to $140 million throughout the latest quarter ending Sept. 30, Frantz mentioned through the earnings name.

The corporate has seen continued sturdy progress in subscription income.

RELATED: NextGen Healthcare CEO sounds off on opposition to federal data-sharing rule

“We delivered sturdy Q2 efficiency throughout virtually each operational metric,” Frantz mentioned. “NextGen Healthcare affords a premium shopper expertise within the impartial ambulatory market and this differentiator is exhibiting up in our industrial wins each inside and outdoors the bottom.”

Through the quarter, NextGen affected person quantity on the firm’s ambulatory observe shoppers rebound, which impacted its volume-based enterprise. The corporate’s volume-based enterprise has returned to roughly 93% to 95% of pre-COVID ranges, Frantz mentioned.

The Irvine, California-based reported its web earnings for the quarter was $10.5 million in contrast with web earnings of $6.1 million within the fiscal 2020 second quarter.

Absolutely diluted web earnings per share was 16 cents within the fiscal 2021 second quarter in comparison with web earnings per share of 9 cents for a similar interval a yr in the past.

On a non-GAAP foundation, absolutely diluted earnings per share for the fiscal 2021 second quarter was 30 cents, a rise of 25% yr over yr from earnings per share of 24 cents in the identical interval a yr in the past.

RELATED: NextGen Healthcare CEO says firm prioritizing investments in digital take care of suppliers

NextGen’s income and earnings within the quarter beat Wall Road forecasts because the consensus estimate was for quarterly earnings of 20 cents per share and income of $133 million.

NextGen Healthcare reported money circulate from operations was $30 million within the fiscal 2021 second quarter in comparison with $24 million for a similar interval a yr in the past. Free money circulate was $24 million in comparison with $17 million in the identical interval a yr in the past. 

Bookings got here in at $31 million within the quarter, down from $37 million on a yr over yr foundation.

The corporate additionally is targeted on constructing options to assist healthcare shoppers in navigating the brand new interoperability guidelines from the Facilities for Medicare & Medicaid Providers (CMS) and the Workplace of the Nationwide Coordinator for Well being Data Know-how (ONC). The brand new guidelines implement key interoperability provisions of the 21st Century Cures Act to enhance well being knowledge transparency and entry.

Primarily based on improved market situations, NextGen reinstated annual steering. For fiscal 2021, the corporate now expects income of between $535 and $551 million and non-GAAP earnings per share between 83 cents and $93 cents.

The corporate reported $540 million in income for fiscal yr 2020 that led to March.



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