Lyft desires to solidify its place in healthcare. Meet its new well being coverage guru


Rideshare firm Lyft desires to proceed pushing into healthcare, significantly in Medicare and Medicaid. So, it simply introduced on a brand new govt to assist the Lyft healthcare staff navigate the complexities of laws and coverage. 

Nicole Cooper joined the corporate in July as its head of well being coverage after spending 4 years in management roles at UnitedHealthcare. 

Cooper, who has a grasp’s diploma and a doctorate in public well being, additionally has stints on the Division of Well being and Human Providers below the Obama administration, Humana and Intermountain Healthcare on her resume. 


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Nicole Cooper (Lyft)

She advised Fierce Healthcare that in school she found healthcare and drugs had been about greater than clinicians—and was drawn to the general public well being work as soon as she found it. 

“I found the sphere with eyes extensive open,” she stated, “and actually at that time stated to myself that I needed to steer myself towards a profession that was centered on addressing well being disparities—after which later realized to understand that they had been really well being inequities on the a part of broader methods of inequality throughout the nation.” 

RELATED: Government Highlight—How Lyft satisfied Megan Callahan to leap into the transportation enterprise 

Cooper stated a specific focus of her work has been well being challenges and disparities within the Medicaid inhabitants, and, as such, she had been following Lyft’s foray into healthcare for a while. When the chance arose to deliver her coverage expertise to the rideshare firm, she jumped on it. 

Lyft has partnered with quite a lot of states to offer nonemergency medical transport to Medicaid enrollees, and it additionally views Medicare Benefit as a key market for transportation companies. 

As state Medicaid packages can differ extensively, a key a part of Cooper’s function shall be spearheading the connection constructing that’s essential with state businesses, native suppliers and well being plans. She stated the Lyft staff believes it could possibly play a key function to assist “facilitate the modernization of Medicaid packages throughout the nation.” 

“We need to enter right into a dialogue with them actually round what they see as being a correct solution to modernize and open up the flexibilities that may permit for Lyft and our strategy to healthcare to be a possible answer for them,” Cooper stated. 

RELATED: Lyft companions with Unite Us to coordinate rides to job interviews, meals pantries 

And Lyft is now gathering the information to again up its worth proposition in Medicaid. In a brand new examine launched Wednesday, Lyft provides a take a look at the efficiency of its partnership with AmeriHealth Caritas DC, which was facilitated by Access2Care. 

Lyft rides had been made accessible to 11,400 for routine visits and pressing care, and between April 2018 and April 2019 emergency division visits dropped by 40% and ambulance utilization decreased by 12%. 

Amerigroup Tennessee, an Anthem firm, equally signed on with Lyft, launching a pilot in 2019 in Memphis. To this point, it has seen a 44% improve in major care visits and a 50% lower in major care gaps. 

“I see this as an enormous alternative to proceed scaling investments and partnerships which have proven to be progressive and meet market wants,” Cooper stated. “I additionally see this as work that will get us nearer to fixing—and I am utilizing air quotes right here—‘fixing’ the numerous challenges which can be related to … the social determinants of well being.” 


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