Kustomer Acquired by Fb for a Reported $1B Worth Tag

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Kustomer, the customer support messaging and administration platform, has agreed to be acquired by Fb.  Whereas the phrases of the transaction weren’t disclosed, it has been broadly reported that the transaction worth is $1B.  “We stay up for working carefully with Fb, the place we’ll proceed to serve our prospects and work with our companions as a part of the Fb household,“ remarked Brad Birnbaum, CEO and Cofounder of Kustomer. “With our complementary capabilities, we will assist extra individuals profit from customer support that’s sooner, richer, and out there every time and nonetheless they want it–through cellphone, electronic mail, textual content, internet chat, or messaging. Specifically, we stay up for enhancing the messaging expertise which is without doubt one of the fastest-growing methods for individuals and companies to interact.”
We stay up for working carefully with Fb, the place we’ll proceed to serve our prospects and work with our companions as a part of the Fb household. With our complementary capabilities, we will assist extra individuals profit from customer support that’s sooner, richer, and out there every time and nonetheless they want it–through cellphone, electronic mail, textual content, internet chat, or messaging. Specifically, we stay up for enhancing the messaging expertise which is without doubt one of the fastest-growing methods for individuals and companies to interact. – Brad Birnbaum
Based by Birnbaum and Jeremy Suriel in 2015, Kustomer had raised a complete of $173.5M in funding, with its final funding coming in December of final yr.  Traders within the firm embody Plug and Play, Battery Ventures, Canaan Companions, Redpoint, Tiger World Administration, BoxGroup, Coatue, Cisco Investments, Boldstart Ventures, Social Leverage, Alex Bard, George Hu, and Jeffrey Leventhal.  Suriel and Birnbaum offered a earlier startup they cofounded centered on customer support, Assistly, to Salesforce for $50M in 2011.  The transaction is topic to customary closing situations and regulatory approval.
“Fb plans to assist Kustomer’s operations by offering the sources it must scale its enterprise, enhance and innovate its product providing, and delight its buyer,” remarked Dan Levy (VP of Advertisements and Enterprise Merchandise, Fb) and Matt Idema (COO, WhatsApp) in a written assertion.
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